Frequently Asked Questions


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Outsourcing is a tactical creativity that companies need to utilize external resources to direct affairs and run business processes that are both core and non-core actions and risky for business achievement. These business processes were usually controlled by in-house resources, but now they are passed to an external party with dedicated expertise and talents to perform these professionally.


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Many businesses outsource their functions to decrease costs, to make productivity and increase value to business. Most businesses outsource to certain extent however the most common ones include IT, Communication, financial services and Manufacturing.


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Outsourcing comes into play when organizations need to stay on the cutting edge in the market. Outsourcing has become a feasible alternative for many companies to develop their business and enhance their productivity. To a greater extent than a means of just reducing costs, outsourcing has now become a tool for adding value to business. It lets business to have the potential to focus more on core competencies and roles. Moreover, it supports organization to redesign company methods and deliver the essential information to aid efficient management and provide high quality and cost control.


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Outsourcing provides you access to specialized, proficient and high-quality services. Outsourcing reduces overhead costs that normally occur with running back-end operations. Your business can experience increased productivity and efficiency in non-core business processes. You can modernize your business processes. Offshore outsourcing can assist you save on time, manpower, effort, working costs, training costs thus providing you overall cost benefit. It can make your business more flexible to change. It saves on investing in the latest technology, infrastructure and software and let your outsourcing partner grip the whole infrastructure.


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Likewise, other business processes, implementation of outsourcing can face some issues and risks that are definite to scope and complication of the variations introduced. But these risks are effectively achieved by planning business controls to lessen their effect.


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You will need to hire a whole team to perform the projects with variable demands. The skill sets as well as the size of such team can differ according to the requirements of the projects. Hence you finish up expanding your resources and operating cost. Similarly, for the projects with overall diverse requirements than your core competencies, the risks of irregular delays, regular change demands from the customer and insufficient control on the implementation are higher, adding more to your working costs.


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A business or organization decide to outsource for innumerable reasons:
1. Because of the remarkable pace and absolute immensity of the IT business, it is desired by most of the organizations to concentrate on their particular core competencies and accomplish an organized evolution instead of a disorganized one.
2. By choosing to outsource the work, which does not drop inside your core competencies, you will even be able to keep the customer for any such work without increasing the capital expenses.
3. By outsourcing the work, you can considerably lessen your operating expenditures, if you have wisely picked the outsourcing partner.


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Employee fraudulence and dishonesty are very common nowadays. You likely know of somebody who has been a dupe. Negligent hiring, weak internal control and management let fraud and dishonest actions to take place. We take out background checks on our teams and each of them signs a document of “terms of employment”. We file our processes, guide our employers and asses their performance. Our work environment is built on teams that makes it hard to conceal dishonesty and fraud. Nobody can promise liberty from dishonesty and fraud, only we consider that exposure to dishonesty and fraud is lessened through outsourcing.


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It is possible to outsource any IT based or a database administration projects, data entry, web designing, research and development based projects. But most of the companies generally desire to have network and database management in-house and to outsource these projects that would let them to focus on their core actions.


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Outsourcing is a procedure of accomplishing competitive advantage on short term and long term basis. Primarily, the emphasis is on transactional tasks where the risk of considerably impacting the performance of business is comparatively low. Progressively, the opportunity can be extended to take in other tasks for instance, a bank can take in calls for general information. When organizations are contented with the vendor and steady state is attained, the scope of actions can be extended to cover complete business procedures.


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Outsourcing of data entry services is more cost effective and can be done perfectly. Working with specialized data capture service you are also spending on their skills. As that is their core competency and greater turnaround, pricing and quality will be accomplished. Outsourcing also offers the benefits of avoiding costly capital expenses, training, additional employees, drain on present organizational resources and space necessities.


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Business process outsourcing is the process of engaging the amenities of an external provider to accomplish non-core yet perilous processes of business. The services of Business Process Outsourcing comes under the huge outsourcing umbrella.


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After deciding to outsource definite roles of your business, you must keep in mind the following points while looking for an outsourcer.
1. Is the BPO service provider an expert in your area?
2. What is the financial condition of the BPO service provider?
3. What is the grade of satisfaction of the BPO service provider’s existing clients?
4. Is it a recognized entity within its own industry?
5. Is the BPO service provider’s business growing?


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Companies that outsource follow some of the common methods of outsourcing that is offshoring, on shoring and many more. Offshoring is the outsourcing business processes to places around the world to decrease employment, tax and operational expenses. On shoring is the outsourcing business processes to a BPO firm inside the same country.


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There are countless models of outsourcing that exist in today’s global delivery network. The basic models that dominate the market include offshore development center, joint venture, build operate transfer and captive center.


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Transformation in BPO is about shaping business processes that would assist operational quality, save costs, increase the brand image and produce incessant value for your company. Transformation is a collective methodology where your business take active part in the process right from the start.